Van Vliet Complex (VVC) Facility Access Policies

These policies apply to any and all facilities located within the Van Vliet Complex.

• All users must present a valid physical ONEcard or VVC Membership card to enter and use facilities in the Van Vliet Complex.
• If a physical card is not available, a drop-in pass may be purchased instead.
• To purchase a drop-in pass, physical government-issued photo ID is required.

Hanson Fitness + Lifestyle Centre (HFLC) Specific Policies

These policies apply to the Hanson Fitness + Lifestyle Centre only.

• No oversized bags - drawstring bags & fanny packs only.
• No open-toed shoes, crocs, clogs, bare feet, or outdoor/wet shoes.
• No food or open beverage containers.
• No jeans, jackets, or coats.
• No pictures or videos.

• You must carry your ONEcard or VVC Membership card at all times while in the facility, including when accessing locker rooms, fitness areas, or other amenities.
• ONEcard and VVC Membership cards are non-transferable and must only be used by the individual to whom it was issued. This aligns with the University’s ONEcard Cardholder Agreement, which states that the card “may be used solely by you” and is the university’s property.
• If you lose your ONEcard, you must notify the ONEcard Office immediately so the card can be cancelled. If you lose your VVC Membership, you must contact Customer Service and a replacement will be made for a fee.

• Drop-in users must provide a physical copy of valid, government-issued photo ID when purchasing a pass. This will be exchanged for a Day Pass, and returned once Customer Service has received the Day Pass back.
• During drop-in times (for activities like basketball, skating, open activity, etc.), participants must carry their ONEcard or VVC Membership card Drop-in pass for entry.

• Physical or verbal abuse and any inappropriate behaviour of any kind will not be tolerated and will result in loss of user privileges and/or group privileges.
• Facilities and equipment are to be used for their intended purpose. Any damages caused by inappropriate use may be subject to fees for replacement or repairs.
• Participants must wear clean and appropriate footwear while using all activity spaces.
• Drop-in-times are available to those who hold a valid membership at the VVC, or who have proof of payment. A membership card (ONEcard or VVC membership card) or drop-in proof of payment is required for access.
• Drop-in activity space is available on a first come first serve basis. To allow an opportunity for others to participate, sport-specific time restrictions are in place.
• Participants must adhere to the building and drop-in schedules. Schedules are subject to change.
• All equipment and drop-in passes must be returned 30 minutes prior to the facility closing.
• Organized league play, team play, coaching, instruction, and/or practices are not permitted during drop-in times.

Change rooms are located in the Van Vliet Complex (lower level near Customer Service desk). There are male, female and universal change rooms; all are accessible with washrooms, change cubicles, showers and lockers.

• No nudity is permitted in open areas. Patrons are required to remain clothed unless in a private change cubicle, shower, or bathroom stall.
• Day-use lockers must be emptied before the building closes. A fine will be charged for items left overnight.
• Photography and video recording are strictly prohibited.
• Ensure that all personal belongings are secure at all times. The University of Alberta is not responsible for lost, stolen, or damaged items.
• Please report any suspicious activities to a staff member immediately.
• Please be respectful of those around you and the facility.

General Rules and Regulations

• All Drop-In is on a first-come-first-serve basis. if we have limited gym space, passes will not be sold until space opens up.
• Please be aware that we do not always have court space available and large events greatly affect how many drop-ins we can offer. Be sure to check the schedule before coming by.
• Food and drinks are not allowed within the gyms. Water bottles only.
• Clean indoor footwear is required. Please ensure that your footwear has non-marking soles.
• No full court basketball games allowed. All arranged full court games must be booked in advance through Facility Rentals. Drop-in basketball is for all individuals to freely use the gym and hoops for their individual use.

Payments & Wristbands

• All drop-in users must pay before accessing the drop-in gymnasiums/facilities.
• Wristbands are required for drop-in programming; violators caught without a wristband will be asked to leave the facility immediately.
• Drop-in wristbands must be visible and on the person; wristbands that have been removed or altered are no longer valid.

Equipment Rentals

• Volleyballs, Basketballs, and Badminton Rackets can be rented during drop-in hours on a first-come-first-serve basis.
• Participants must leave an item as collateral (i.e. School or Government ID) to rent equipment.
• There will be an equipment rental charge of $1.00/item. Exchange of equipment during the rental is allowed at no additional charge.

Private trainers, coaches, or instructors

• Private trainers, coaches, or instructors in the SCSC for Court Sports (excluding tennis) during drop-in public time is not allowed.
• Trainers, coaches, or instructors who have rented available facility space via a written contract for this purpose are welcome. The intent is to re-direct those who are deriving personal profit from conducting personal business in the Saville Community Sports Centre during the public drop-in time to conducting their business appropriately through the rental of the facility. Click here for more information on facility rentals.

• Please pay your admission, or scan your pass at the customer service counter prior to entering any activity area. Children 11 years and younger require adult supervision at all times within the facility.
• No private training, coaching or instructing during SCSC drop-in programming time.
• Please respect the gym floor and keep the gymnasiums clean:
  1. Clean, dry, appropriate footwear is required in all activity spaces. Outdoor footwear is not permitted on any hardwood surface.
  2. No food or beverages (except bottled water) are permitted inside the gymnasium.
  3. Chewing gum, sunflower seeds, and spitting are strictly prohibited.
  4. Teams are responsible for removing any garbage or recycling from their bench.
• Hanging on rims, nets, or backboards is not permitted.
• No kicking or throwing objects against the walls, doors, and windows.
• Team and individual warm-up activities are allowed only in the playing areas. Horseplay is not allowed in the hallways.
• User groups are responsible for volleyball net height changes.
• Patrons may be held responsible for any damages resulting from disorderly conduct or misuse of equipment.
• Please be respectful of other facility users. Swearing, inappropriate language or gestures, playing music, littering, and gambling is not permitted in the facility.
• No tape of any kind is to be used on ANY floors or walls; this includes gyms, hallways, meeting rooms etc.
• The SCSC is not responsible for any lost or stolen items.
• Please report all accidents/incidents to an SCSC staff member. The SCSC and its Partners are not responsible for any injuries or accidents that occur on-premises.
• The SCSC reserves the right to revoke access to the facility at any time, for any reason.

To protect and maintain our facilities, some sports within the facility are restricted.

Based on the quality of the flooring within the facility and the cost of ongoing maintenance, it is important to establish acceptable use of the gymnasium floor. Considerations for determining if a sport should be restricted are:

• Potential for damage to floors
• Potential for damage to walls, score clocks, or other amenities
• Requirement for on-site storage
• Requirement for netting, caging or other paraphernalia to be raised into the building rafters:
  • Set up and takedown requirements
  • Disruption to other users
  • Lining requirements (absolutely no tape of any kind is permitted on the floors or walls)

Based on these criteria, the following sports are restricted from use:

• Indoor Soccer/Futsal
• Floor/Field Hockey
• Dancing - tap dance or other dances that have a distinctive wear pattern
• Lacrosse
• Handball
• Wheelchair Rugby
• Rugby/football
• Baseball/Softball
• Cricket
• Broomball
• Any sport with music that could cause disruptions to other user groups
• Any other sports or activities are subject to be reviewed and must be approved by our Facility Manager.

Recreation Programs

Group Fitness, Instructional Recreation, Aquatics, Adventure, First Aid and CPR, Recreational Sports, Tennis, Curling

• Programs may be cancelled prior to the enrollment end date for a refund of remaining sessions.

Climbing Programs

One-off Programs (one to three classes):

• More than 48 hours before start: full refund
• 24–48 hours before start: 50% refund
• Less than 24 hours before start: no refund

Semester-Length Programs (multi-week sessions):

• More than 7 days before start: full refund
• 1–7 days before start: 50% refund
• Less than 24 hours before start: no refund

Personal Training Services

• Clients are required to provide 24 hours’ notice for all cancellations by contacting their assigned trainer directly.
• All services expire one year from the purchase date.
• Clients may request reassignment to another trainer if scheduling or availability changes occur.

Green & Gold and DiscoverE Camps

• Green & Gold Camps
• DiscoverE Camps

To discontinue continuous memberships, you must submit your resignation, in person or email a signed cancellation form, at least 7 days prior to the date of membership cancellation. (For example, if you wish your cancellation to become effective September 1st, you must fill out the appropriate form at the Van Vliet Complex on or before August 25th.)

Van Vliet Complex (VVC) membership cancellation forms can be picked up in-person at Customer Service (1-241, Van Vliet Complex). Email cancellations can be sent to activityreg@ualberta.ca.

Saville Community Sports Centre (SCSC) membership cancellation forms can be picked up in-person at the SCSC East and SCSC West Customer Service desks. Email cancellations can be sent to southcs@ualberta.ca.